Everyone knows that on Uber/Lyft you should always give the driver five stars unless they, like, drive the car into the ocean or something, right? You can’t say “the ride was fine, nothing special, so I gave them three stars,” because the company will punish them for being anything less than perfect.
Well, you should know that the same rule goes for any kind of customer service survey. Unless the service you received was unacceptable, give them 5/5 or 10/10 or whatever. It’s annoying, because it ruins the sensitivity of the survey, but it’s how it’s gotta be. 9/10 gets treated like a problem and 6/10 gets treated like a disaster. Understand this and do the workers a favor by grading easy.
also under absolutely no circumstances should you rate a customer service interaction poorly based on company policy. the worker might disagree the same way and all you are doing is punishing the individual who has no input or control
June 24, 2018 / 43,760 notes
Posted on: 24 June, 2018
with 43760 Notes
via chokingjoffrey source: pervocracy
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Ugh, I remember being in corporate, and hearing the numbers expected. The lowest acceptable for one number was...
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It does not matter what you write, if you specifically praise them but mark low for all the shit others did to piss you...
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do you remember when youtube had a star based rating system?and even though there were no quotas or targets or...
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- osberend reblogged this from warpedellipsis and added:
In many cases, they do, at least nominally. They just combine something like “1 star = awful, 2 stars = poor, 3 stars =...
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Making patients more satisfied with their care hurts their health.These surveys are garbage, and caring about their...
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